Our Full-Service System Introduction

As a certified glove box manufacturer with ISO9001, CE and UL qualifications and 39 independent invention patents in inert gas & IoT technology, we build a complete full-lifecycle service system covering pre-sales consultation, customized design, production tracking, worldwide shipping, on-site installation, IoT real-time monitoring and long-term maintenance. Our service promise: reply to all customer inquiries within 24 working hours (Monday to Friday).

We serve university labs, new energy factories, OLED manufacturers, biopharmaceutical workshops and anaerobic microbiology research institutions all over the world. No matter standard Lab2000 series glove boxes or non-custom inert atmosphere equipment, we provide targeted technical support and exclusive service archives for every set of delivered equipment.

The built-in IoT monitoring system acts as our 365×24 online service terminal, realizing real-time anomaly detection, SMS alarm and proactive preventive maintenance to avoid sample loss caused by unstable water & oxygen environment below 1ppm.

24/7 IoT Concierge Monitoring Service

• Real-time H₂O and oxygen data online monitoring with high-precision sensors, supporting real-time data viewing via mobile and PC terminals.
• Automatic SMS anomaly alarm when water/oxygen value exceeds standard threshold, reminding users to process in advance.
• Up to ten years of cloud data storage, all operation logs, regeneration records and alarm records can be retrieved, downloaded and printed to meet laboratory accreditation and industrial audit standards.
• Full remote unattended operation: remotely adjust cabinet pressure, turn on/off vacuum pumps, lighting and circulation fans; automatic purification regeneration without on-site staff supervision.
• 365×24 background anomaly monitoring for all online glove boxes, implement predictive online maintenance to reduce unplanned equipment downtime.

Genuine Spare Parts & Extended Warranty Service

We supply full-range original matching accessories for all Lab200 series glove boxes, and provide flexible extended warranty plans for long-term stable operation:

• Complete accessories supply: KF40 RF BNC connectors, vacuum banana sockets, replacement gloves, purification adsorbents, vacuum pumps and filter mufflers.
• All spare parts adopt the same raw materials as factory original parts to guarantee matching tightness and service life.
• Custom extended warranty packages covering full machine, control system and IoT monitoring modules.
• Regular remote equipment inspection service to pre-judge aging components and avoid sudden equipment failure.

Our Service Response Commitment

We adhere to the service tenet of responding efficiently and solving thoroughly:

• All email, inquiry and technical consultation will be replied within 24 hours from Monday to Friday.
• For equipment abnormal alarms captured by the IoT system, launch remote troubleshooting within 1 working hour.
• Complete equipment service files will be established for each glove box permanently, recording production, shipment, maintenance and calibration records.
• Long-term cooperative universities and manufacturers can enjoy exclusive technical docking manager and priority shipment service.