Customer Help Center

1 Pre-Sales Consulting & Custom Solution Service

1.1 Professional Model Selection Guidance

Our technical team provides one-on-one equipment matching based on your experiment type, lab space, target water/oxygen index and production scale. Our Lab200 series (1200 / 1500 / 1800 / 2400) includes split/integrated, single/double-sided variants for university labs, lithium battery workshops, perovskite research, OLED manufacturing and anaerobic biotech experiments.

We avoid over-specification or insufficient performance recommendations to balance your budget and long-term experimental stability under inert environments below 1ppm H₂O/O₂.

1.2 Customized Solution Design Service

For unique industrial and lab demands beyond standard models, we offer free CAD drawing design and technical validation backed by our 39 inert gas invention patents. Customizable functions include heating transition antechambers, solvent absorption systems, radiation shielding, ultra-clean enclosures and multi-channel reserved ports.

All custom parameters and structural layouts require dual-party written confirmation before production to eliminate post-production modification disputes.

2 Full Order & Production Process

Step 1: Quotation & Parameter Confirmation

Submit your equipment demands via email, and we will issue a sealed formal quotation within 24 working hours, listing full configurations, accessory lists, production lead time and clear payment terms.

Step 2: Deposit & Drawing Sign-off

After deposit settlement, our engineering team generates official drawings for your review. Manufacturing only proceeds once both sides confirm the technical documents to prevent mismatched equipment output.

Step 3 Factory Inspection & Pre-Delivery Debugging

Every glove box undergoes mandatory factory testing: 72h continuous aging cycle, helium leak testing, full IoT system debugging and water/oxygen stability validation. All test records are compiled into official reports shipped alongside the unit.

Step 4 Balance Payment & Export Packaging

Complete final payment after all inspection passes. All equipment uses fumigated wooden export crates with multi-layer shockproof foam to withstand long sea or air transit across global regions.

3 Worldwide Shipping & On-Site Unpacking Guide

3.1 Shipping Plan Selection Reference

• Large Lab1800 / 2400 batch orders: Ocean freight, low cost for long-term industrial procurement
• Small urgent lab test units: Air freight to shorten delivery timeline
• KF40 connectors, replacement gloves and mini spare parts: Door-to-door international express

3.2 Complete Customs Document Package

Each shipment is accompanied by commercial invoice, packing list, fumigation certificate, ISO9001 / CE / UL copies, leak and aging test data for smooth customs clearance worldwide, and lab tender filing use.

3.3 Standard Unpacking Operation Steps

4 Installation & Professional Training Service

4.1 Remote Installation Guidance

Free real-time video remote guidance for all overseas clients covering equipment leveling, inert gas piping, circuit connection and full system initialization.

4.2 Free Standard Operation Training

• Glove box overall structure and zone explanation
• Closed-loop PLC gas circulation operation workflow
• Purification column auto regeneration setup steps
• IoT cloud login, real-time data view, history export & SMS alarm handling
• Routine air tightness inspection routines
• Common minor fault identification
• Anaerobic sample handling safety protocols

4.3 Long-Term Technical Support

Unlimited free email technical consultation after training for any operational confusion or parameter adjustment requirements.

5 Original Spare Parts Purchase Guide

5.1 Full Series Matching Accessories

Full stock of factory-original components: KF40 RF connectors, vacuum banana sockets, butyl gloves, purification adsorbent, vacuum pumps, pressure sensors, sealing strips and touch screens with full compatibility for all Lab200 models.

5.2 Standard Purchase Process

6 Tender & Bidding Document Support

Free complete official tender materials for university and industrial public bidding projects:

• Company factory introduction profile
• ISO9001, CE, UL full certification scanned copies
• 39 inert gas core invention patent documents
• Detailed technical parameter response sheets
• Global client project case records
• Seated official quotation & after-sales commitment letter

Send tender notices to our mailbox and we compile all required documents within two working days.

7 Regional Agent Cooperation Channel

7.1 Agent Policy Advantages

Global regional exclusive distributors welcome. Competitive agent pricing, complete marketing catalogs, high-definition product pictures and dedicated technical manager support to develop local lab & industrial client resources.

7.2 Cooperation Application Flow

1. Send company profile, business scope and target sales region via email
2. Online negotiation on profit & service terms with our business manager
3. Sign formal exclusive agent agreement upon consensus
4. Authorize agent identity and deliver full marketing & technical resources

8 Suggestion & Complaint Handling Process

1. Submit feedback, complaints or improvement proposals via official email with order numbers and supporting images
2. Customer service assigns dedicated handler within one working hour
3. Provide targeted solutions within 24 working hours after evaluation
4. Continuous follow-up until issues are fully resolved and complete return visit confirmation

All valid customer feedback will be incorporated into our product iteration and service optimization system.

Contact Our Dedicated Customer Manager

For product selection, custom design, spare part orders, tender materials and agent cooperation inquiries, reach out via our official email channel for one-stop professional support.