Website: https://www.anaerobic-glovebox.com
Contact Email: info@anaerobic-glovebox.com
This FAQ answers common questions about our anaerobic glove boxes, products, ordering, shipping, technical support, warranty, operation and maintenance. If you cannot find a solution here, please feel free to contact our customer service team for further assistance.
1. Product & Basic Knowledge
Q1: What is an anaerobic glove box, and what is its working principle?
A: Our anaerobic glove box is a sealed inert environment operation system. The internal working gas runs in a closed loop between the main box and purification columns (water and oxygen adsorbers) controlled by PLC and circulating fans. The purification column adsorbs moisture and oxygen in the gas, reducing the water and oxygen content inside the box to below 1 ppm. After long-term operation, the saturated purification column can be regenerated for repeated use, maintaining a stable anaerobic and inert atmosphere all the time.
Q2: What application scenarios are your glove boxes suitable for?
A: Our products are widely used in physical and chemical research, new material development, OLED and special lighting production, biopharmaceuticals, 3D printing, lithium-ion battery assembly, perovskite solar cell R&D and pilot production, and all experiments and production processes that require an oxygen-free and moisture-free inert environment.
Q3: What models of glove boxes do you provide? What are the differences?
A: We mainly supply the Lab2000 Series, including models 1200, 1500, 1800 and 2400. Each model has multiple types: single-sided, double-sided, integrated and split styles to meet different space and operation demands. We also provide standard glove boxes and customized glove boxes, as well as supporting accessories such as KF40 RF BNC video cable connectors and KF40 vacuum banana socket test lead connectors.
Q4: What certifications and technical advantages do your products have?
A: All products have passed ISO 9001, CE and UL certifications. We own 39 invention patents for core technologies in the inert gas industry. Equipped with professional IoT systems, the glove boxes support real-time water and oxygen data monitoring, SMS anomaly alarms, up to 10 years of data storage, remote control and unattended operation, plus 365×24 hours remote anomaly monitoring and preventive maintenance services.
Q5: What are the differences between standard glove boxes and customized glove boxes?
A: Standard glove boxes are mass-produced with fixed specifications, available for immediate ordering and delivery, suitable for most conventional laboratory scenarios. Customized glove boxes are tailored according to customers’ exclusive requirements on size, structure, function and interface, which need technical confirmation and a longer production cycle.
2. Order, Payment & Customization
Q6: How can I place an order on your website?
A: You can browse product categories on the website, select the required glove box model, type and accessories, confirm the quantity and specifications, then submit an order. After completing the payment via supported channels, we will confirm the order and arrange production and delivery. For customized products, please contact us by email to confirm technical parameters and requirements first.
Q7: What payment methods do you support? Are transactions secure?
A: We support mainstream international payment methods. All payment channels adopt high-standard encryption technology to fully protect your payment information and fund security.
Q8: Can I modify or cancel my order after submission?
A: For standard products, you can apply to modify or cancel the order before production starts. For customized products, once the order is confirmed and put into production, unilateral cancellation or arbitrary modification is not allowed, otherwise you need to compensate for the losses incurred. Please double-check all information before confirming the order.
Q9: Are product prices inclusive of shipping fees and tariffs?
A: All listed product prices do not include international freight, insurance, import and export tariffs, customs clearance fees and other additional expenses. All taxes and fees generated in the destination country or region shall be borne by the buyer.
3. Shipping & Delivery
Q10: Do you provide worldwide shipping service?
A: Yes, we provide global shipping covering all countries and regions worldwide. We will select suitable international logistics solutions according to the product size, weight and your receiving address.
Q11: How long will it take to deliver the goods after ordering?
A: The delivery time is divided into production cycle and logistics cycle. The production cycle of standard products is shorter, while customized products take longer. The international logistics time is affected by routes, customs clearance efficiency, weather and other uncontrollable factors. We will provide tracking numbers after delivery and regularly update logistics information for you.
Q12: Who is responsible for customs clearance and goods loss during transportation?
A: The buyer is responsible for customs clearance in the destination country and shall comply with local import regulations. After the goods are handed over to the logistics carrier, the risks of loss, damage and transportation delay shall be borne by the buyer. We can provide relevant documents to assist you in filing claims with logistics companies and insurance providers.
4. Return, Refund & Warranty Service
Q13: What is your return and refund policy?
A: 1. Standard products & accessories: You can apply for return or exchange within 14 days after receiving the goods, on the premise that the products are unused, intact with complete original packaging and accessories. Return freight is borne by the buyer.
2. Customized products: Non-refundable and non-returnable.
3. Products with quality problems within the warranty period: We provide free maintenance, replacement or return services after verification.
Q14: Do your products have international warranty service?
A: Yes. All our products enjoy international warranty, which is valid in the country/region where the product is used. The specific warranty period is subject to the warranty card and product manual attached to the goods.
Q15: What does the free warranty cover? What situations are excluded?
A: During the warranty period, we provide free maintenance and replacement of parts for quality faults caused by production. The following situations are not covered by free warranty:
- Damage caused by unauthorized disassembly, modification or repair;
- Malfunctions due to improper operation, violation of operating specifications, external impact or liquid infiltration;
- Naturally worn consumable parts in normal use;
- Failures caused by force majeure such as natural disasters, voltage abnormality and network failure.
Q16: Do you provide technical support after sales?
A: We provide 24-hour technical support from Monday to Friday, and 365×24 hours remote anomaly monitoring and concierge-style troubleshooting for IoT-equipped glove boxes. You can contact us via official email at any time for technical consultation and fault handling. After the warranty expires, we also offer paid maintenance and technical services.
5. Equipment Operation, Maintenance & Troubleshooting
Q17: Why cannot the water and oxygen content inside the glove box drop to below 1 ppm?
A: This is a common fault, please troubleshoot step by step:
- Check air tightness: Inspect gloves, box doors and transition cabin seals for air leakage;
- Check incoming materials: Confirm whether the newly placed samples or tools carry excessive moisture and air;
- Check the purification system: Verify if the purification column is saturated and needs regeneration, and confirm the regeneration process is completed normally;
- Check sensors: Calibrate water and oxygen sensors to ensure normal operation.
Q18: What should I do if the glove box alarms abnormally?
A: First check the alarm prompts on the control panel:
- For low gas pressure alarm: Check whether the inert gas supply is sufficient and whether the air pipeline leaks;
- For water/oxygen content over-limit alarm: Refer to the troubleshooting methods in Q17;
- For system anomaly alarm: Try to restart the equipment. If the alarm persists, contact our technical team for remote inspection and maintenance.
Q19: How to perform the regeneration operation of the purification column?
A: Regeneration is the process to restore the adsorption capacity of the saturated purification column. Please operate strictly in accordance with the product manual: set the corresponding temperature and time, and feed mixed gas for desorption and reaction. When the glove box prompts that the purification effect declines, you can start the regeneration procedure. If you have operational difficulties, our technical team can provide remote guidance.
Q20: How to maintain the glove box daily to extend its service life?
A: 1. Regularly check gloves and sealing parts, and replace aging or damaged accessories in a timely manner;
2. Keep the interior of the box clean, and clean up spilled samples and liquids regularly to avoid blocking pipelines and sensors;
3. Use the transition cabin to take and place materials as much as possible, and reduce frequent opening of the main box door;
4. Follow the cycle to regenerate the purification column;
5. Record the operating data of the equipment for a long time to discover potential faults in advance.
Q21: The circulating fan stops running automatically, what are the possible reasons?
A: 1. The internal pressure of the box is too high or too low, triggering the safety interlock;
2. The power supply trips or the circuit connection is loose;
3. The pressure sensor fails. Please check the box pressure, power circuit and sensors in sequence. If the problem cannot be solved, contact after-sales support.
Q22: The glove is damaged and leaks air during use, how to deal with it?
A: Small cracks can be temporarily repaired with special adhesive tape for emergency use. To ensure the stability of the anaerobic environment, please replace the damaged gloves as soon as possible. We provide matching glove accessories for sale. It is recommended to inspect all gloves every 3 months during daily use.
6. Intellectual Property & Website Usage
Q23: Can I copy or use the pictures, parameters and technical data on your website?
A: All content including texts, pictures, technical drawings, patent information and website design on this website is protected by intellectual property rights. Without our prior written authorization, any unauthorized copying, dissemination or commercial use is prohibited. We reserve the right to pursue legal liabilities for infringement acts.
Q24: Will you disclose my personal and order information?
A: We strictly abide by international privacy protection regulations. We only collect necessary information for order processing and after-sales service. We will not sell, rent or disclose your personal data to any third party without your explicit consent, except as required by laws and judicial procedures.
7. Other Questions
Q25: Can you provide product technical documents and qualification certificates?
A: Yes. After you place an order, we will deliver complete product manuals, warranty cards, and copies of ISO 9001, CE, UL and other certification documents together with the goods. If you need relevant documents in advance for reference, please send an email to consult us.
Q26: How to put forward suggestions or complaints?
A: If you have product suggestions, service complaints or other feedback, please send detailed content to our official email: info@anaerobic-glovebox.com. We will reply and handle it within 24 working hours.